Challenges related to patient payment collection have been affecting more than 45% of dental practices across the US. Providers consider past due balances to be a major hindrance in running a practice smoothly.
Difficulties in collecting patient payment:
Lack of training:
- If the staff members aren’t trained in AR, collections or financial management, your dental practice will face challenges in ensuring high collection rates
- Inefficiency of the in-house staff in collection of patient payment can result in loss of approximately 4% of all production on patients who don’t pay their bills ultimately
- Majority of staff members lack the willingness to follow-up with patients constantly in order to get payments. At times, to create a positive patient experience, they avoid “hounding” patients for payment
- Due to rising pressure caused by…