CMS, TJC, DNV & OCR Standards on Grievances & Complaints: Live Webinar by AudioEducator

There must be a process to promptly resolve any grievance under Section 1557, and hospital staff must follow the hospital grievance and complaint policy, which should be approved by the board.

AudioEducator, a division of audio conference and corporate education leader ProEdTech, will host the live webinar “Grievances and Complaints: What Hospitals Should Know About the CMS and Joint Commission, DNV Standards and OCR” with industry veteran Sue Dill Calloway, RN, MSN, JD, on Tuesday, June 06, 2017 at 1:00 pm ET. This session will address CMS, Joint Commission (TJC) and Office of Civil Rights (OCR) standards for grievances and complaints, along with the OCR requirements under Section 1557 of the Affordable Care Act (ACA) and what needs to be done to ensure compliance.

The CMS grievance requirements are a frequent source of investigation, and CMS perennially identifies them as problem areas for hospitals.

Many hospitals are confused by the number of regulations and the detailed compliance requirements for this problematic standard. Most hospitals that accept federal reimbursement must be in compliance with the CMS Conditions of Participation (CoPs). Hospitals must have a grievance procedure and a compliance coordinator to investigate any grievances alleging noncompliance, including discrimination. There must be a process to promptly resolve any grievance under Section 1557, and hospital staff must follow the hospital grievance and complaint policy, which should be approved by the board.

In this live webinar, expert speaker Sue Dill Calloway, RN, MSN, JD, will discuss the interplay of CMS, TJC and OCR standards for grievances and complaints. Hospitals will specifically learn about TJC standards on complaints and how these crosswalk to the…

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